FREQUENTLY ASKED QUESTIONS

Is this inkjet printing?
Yes.

What paper do you use?
I use the finest 100% cotton photo rag papers and premium luster paper.

Are the inks you use archival?
Yes. I am currently printing on Canon printers using Lucia inks.

Why are some pictures only sold in large sizes?
The panoramas and large images were taken specifically to be printed large. All the panoramas are images that I have stitched together. Stitching makes it possible to print very large wall murals that have amazing detail.

Where do you ship from?
We are located in Salinas, California. Salinas is 100 miles south of San Francisco and about 15 miles east of the Monterey Peninsula.

Do you keep Credit Card information?
No! For your security, no credit card information is kept on our servers.

Do you do commission work?
Yes. My specialty is product, architectural and landscape photography. Please email or call for more information: kirk@vectorpoint.ws

What is your return policy?
If you decide you do not want the image you ordered you may return it to me and I will credit your account. You will need to pay all shipping charges, and it must arrive undamaged.

What do I do if the picture arrived damaged?
Immediatly contact me by phone or email. All shipments are insured and I go to great lenghts to package the image properly. If the damaged was caused by the shipper we will have to follow their instructions for making a claim. I will do the best I can to expedite this process, but it can take some time. The shipper will probably issue a call tag, which means they will pick up the damaged package. They will look it over at their facility and then send it back to me. Once I get the damaged article back, I will ship a replacement immediatly.

If there is a manufacturing defect I will work with you to figure out the best method to replace the defective article. I may or may not have it shipped back to me. If the article is defective I will pay the freight to get it back to me.